Terms of Service

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Terms and Conditions Of Use - Quickeatables Delivery Limited ("Eatables")

Terms (Last Modified in June 2024)

The following outlines the terms of use of the Eatables services – web applications, mobile applications, content, products, and website ("the Services"). Before using any of the Eatables Services, you are required to read, understand, and agree to these terms.

1. Contractual Relationship

These terms and conditions of use ("Terms") govern the access or use by you of the Services made available by Quickeatables Delivery Limited ("Eatables").

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitute your agreement to be bound by these Terms, which establishes a contractual relationship between you and Eatables. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Eatables reserves the right to immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to some of the Services, such as policies for a particular event, activity, or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to and shall be deemed a part of the Terms for the purposes of the applicable Services.

Eatables may amend the Terms related to the Services from time to time. Amendments will be effective upon posting of such updated Terms at this website or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

2. The Services

2.1. The Services

The Services constitute a technology platform that enables users of Eatables mobile applications, web applications, products, contents, or websites provided as part of the Services, to arrange and schedule food delivery services with vendors of such services, including independent third-party logistics providers ("rider") under agreement with Eatables. Unless otherwise agreed by Eatables in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.

You acknowledge that Eatables does not provide transportation or logistics services or function as a transportation carrier and that all such transportation or logistics services are provided by independent third-party contractors who are not employed by Eatables. Eatables has no responsibility or liability for any order delivery services voluntarily provided to any user by any vendor or rider using the application. Eatables has no responsibility for the actions or conduct of riders, vendors or users. Eatables has no obligation to intervene in or be involved in any way in disputes that may arise between riders and vendors. You understand and accept that Eatables has no control over the identity or actions of the riders.

2.2. License Grant

a. Eatables grants you a revocable, non-exclusive, non-transferable, limited right to access, install and use the Application on your Device solely in connection with your use of the Services,

b. access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Eatables.

The term "Application" shall refer to and consist of the following:

the mobile and web software application including, without limitation, any software code, scripts, interfaces, graphics, displays, text, documentation and other components;
any updates, modifications or enhancements to the items listed in subsection (i); and
any specific website the Application directs you to via any browser located on a phone, personal computer or such other device ("Device") that is hosted by Eatables.

2.3. Restrictions on Use

You shall use the Services strictly in accordance with these Terms and shall not:

decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the Application;
make any modification, adaptation, improvement, enhancement, translation or derivative work from the Application;
violate any applicable laws, rules or regulations in connection with your access or use of the Services;
remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Eatables or its affiliates, partners, suppliers or the licensors of the Services;
use the Application or any part of the Services for any revenue-generating endeavour, commercial enterprise, or other purposes for which it is not designed or intended;
use the Services for creating a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for any services, product or software offered by Eatables; or
use any proprietary information or interfaces of Eatables or other intellectual property of Eatables in the design, development, manufacture, licensing or distribution of any applications, accessories or devices for use with the Services.

2.4. Restriction on transfer

You may not rent, lease, lend, sublicense, or transfer the Services, the license or any of the rights granted hereunder. Any attempted transfer in contravention of these Terms shall be null and void and of no force or effect.

3. Intellectual Property Rights

All copyrights, patents, trademarks, trade secrets, and other intellectual property rights associated with the Services are, and shall remain, the property of Eatables. Except as expressly stated in this Terms, you are not granted any intellectual property rights in or to the Services by any means whatsoever.

4. Vendors Services and Content

The Services may be made available or accessed in connection with the Vendor's product and content (including advertising) that Eatables does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. Eatables does not endorse such third-party services and content and in no event shall Eatables be responsible or liable for any products or services of such third-party providers.

Eatables hereby disclaims any representation, warranty or guaranty regarding the third-party services and content whether express, implied or statutory, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose, and any representation, warranty or guaranty regarding the availability, quality, reliability, completeness, or legality of the third-party products and services. Eatables reserves the right to restrict or deny access to any Vendor and services otherwise accessible through the Services, however, Eatables has no obligation to restrict or deny access even if requested by you.

A "Vendor" is any user who sign up on Eatables for the purposes of providing food vendor services

5. Product Quality

In the instance where the product ordered from a Vendor through the use of the Services is not accurate, incomplete or has missing items, the following procedure shall be adopted to resolve such discrepancy.

CONTACT CUSTOMER SUPPORT: Reach out to the customer support team on the Eatables mobile app immediately. They can assist you in addressing the problem and finding a solution.
PROVIDE DETAILS: When contacting customer support, make sure to provide all relevant details such as your order ID, the items received and the discrepancies you've noticed. The more information you provide, the faster they can help you.
DOCUMENT EVIDENCE: If possible, take pictures of the items you received showing the inaccuracies or missing items. This visual evidence can support your case when discussing the issue with customer support.
REQUEST RESOLUTION: Clearly communicate what resolution you are seeking. Whether it is a refund, replacement of the missing items, or any other form of compensation, make sure to express your expectations.

Notwithstanding the provisions of this paragraph, Eatables shall not be liable for whatever discrepancy that has occurred and such resolution steps as aforementioned shall be deemed sufficient and final.

6. Eatables' Marks

You are not authorized to use Eatables' trademarks in any advertising, publicity or any other commercial manner without the prior written consent of Eatables which may be withheld for any or no reason.

7. Infringement Acknowledgement (Vendors Only)

You acknowledge and agree that, in the event of a third-party claim that the Application or your possession or use of our Services as a Vendor infringes any third party's intellectual property rights, you will be responsible for the investigation, defense, settlement and discharge of any such claim of intellectual property infringement. You will, however, promptly notify Eatables in writing of such a claim.

8. Your Use of the Services

8.1 User Accounts

To use some aspects of the Services, you may be required to register for and maintain an active personal user account ("Account"). Account registration requires you to submit to Eatables certain personal information, such as your name, address, mobile phone number and age. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, may result in your inability to access and use the Services or Eatables' termination of this Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times.

8.2 User Requirements and Conduct

You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. In your use of the Services, you will not cause nuisance, annoyance, inconvenience, or property damage, to a vendor, rider or delivery recipient or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

8.3 Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Eatables does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

9. Use of Information

9.1 Consent to use information

You authorize and consent to the collection, storage and use, by Eatables and its affiliates, partners and agents, of any information and data related to or derived from your use of the Services and any information or data that you provide to Eatables.NG and its affiliates, partners and licensors ("Information"). The Information may include, without limitation, the following types of information and data, in an aggregate search request, search results, patterns, data and suggestions based on user actions.

9.2 Privacy Policy

You represent that you shall comply with the provisions of the Eatables Privacy Policy, which sets forth and describes the practices of Eatables concerning the collection, use and disclosure of Information in connection with your use of the Services.

10. Termination

Eatables may, in its sole and absolute discretion, at any time and for any or no reason, suspend or terminate the license and the rights afforded to you hereunder with or without prior notice. If you fail to comply with any terms and conditions of this Terms, the license and any rights afforded to you under this Terms, Eatables shall terminate automatically, without any notice or other action by Eatables. Upon the termination of this Term, you shall cease all use of the Services and uninstall the Application.

11. Disclaimer of Warranties

You acknowledge and agree that the Services and Application are provided on an "as is" and "as available" basis, and that your use of or reliance upon the Services and any Vendor product and services accessed thereby is at your sole risk and discretion. Eatables hereby disclaim any representations, warranties and guarantees regarding the application and Vendor products and services, whether express, implied or statutory, and including, without limitation, the implied warranties of merchantability, quality, fitness for consumption, and non-infringement. Furthermore, Eatables makes no warranty that (i) the Services and/or Vendor's product and services will meet your requirements; (ii) the Services and/ or Vendor's product and services will be uninterrupted, accurate, reliable, timely, secure or error-free; (iii) the quality of any products, services, information or other material accessed or obtained by you through the Services will be as represented or meet your expectations; or (iv) any errors in the Services or Vendor's product and services will be corrected. No advice or information, whether oral or written, obtained by you from Eatables or from the Application shall create any representation, warranty or guaranty. Furthermore, you acknowledge that Eatables has no obligation to correct any errors or otherwise support or maintain the Application and/or Service.

12. Limitation of Liability

Under no circumstances shall Eatables be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with your access or use of or inability to access or use the Services or and any third-party content and services, whether or not the damages were foreseeable and whether or not Eatables was advised of the possibility of such damages. Without limiting the generality of the foregoing, Eatables aggregate liability to you (whether under contract, tort, statute or otherwise) shall not exceed the amount of 200,000 naira (two hundred thousand naira only). The foregoing limitations will apply even if the above-stated remedy fails of its essential purpose.

13. Indemnification

You agree to indemnify, defend and hold harmless Eatables and each of its officers, directors, agents and employees (the "Indemnified Parties") from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) your access to or use of the Services or third-party content and services; (ii) your breach of this Terms; (iii) your violation of law in connection with your use of the Services; (iv) your negligence or willful misconduct in connection with your use of the Services; or (v) your violation of the rights of a third party, including the infringement by you of any intellectual property or misappropriation of any proprietary right or trade secret of any person or entity. These obligations will survive any termination of this Terms.

14. Compatibility

Eatables does not warrant that the Services will be compatible or interoperable with your Device or any other piece of hardware, software, equipment or device installed on or used in connection with your Device. You acknowledge and agree that Eatables shall have no liability to You for any losses suffered resulting from or arising in connection with compatibility or interoperability problems.

15. Product Claims

You acknowledge that you are responsible for addressing any third-party claims relating to your use of the Services and agree to notify Eatables of any third-party claims relating to the Application of which you become aware. Furthermore, you release Eatables from any liability resulting from your use of the Services including, without limitation, the following:

any product liability claims;
any claim that the Application fails to conform to any applicable legal or regulatory requirement; and
any claim arising under consumer protection or similar legislation.

16. Miscellaneous

16.1 Governing Law

This agreement shall be deemed to take place in Nigeria and shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

You agree that in the case of a grievance against Eatables, that mediation and arbitration proceedings shall be adopted by the parties in accordance with the Arbitration and Mediation Act 2023 and the award of the arbitrator shall be binding.

16.2 Severability

If any provision of this Terms is held to be invalid or unenforceable with respect to a party, the remainder of this Terms, or the application of such provision to persons other than those to whom it is held invalid or unenforceable shall not be affected and each remaining provision of this Terms shall be valid and enforceable to the fullest extent permitted by law.